privacy policy

Effective Date: July 13, 2026
Last Updated: July 13, 2026

M & N Homes, LLC, doing business as Sisters Who Buy Houses, respects your privacy and is committed to protecting the personal information you provide through our website, forms, communications, and services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your information when you visit our website, request a cash offer, submit a property inquiry, schedule an appointment, communicate with us, or use our services.

By using this website or submitting your information, you acknowledge that you have reviewed this Privacy Policy.

1. Business Information

This website and its services are operated by:

Legal Business Name: M & N Homes, LLC
Doing Business As: Sisters Who Buy Houses
Business Address: 3131 South Second St., Suite 230, Louisville, KY 40208
Phone: (502) 273-0000
Email: sisterswhobuyhouses@gmail.com

2. Information We Collect

We may collect information that you voluntarily provide, information collected automatically through the website, and information received through your communications with us.

2.1 Personal Information You Provide

Depending on how you interact with us, we may collect:

  • First and last name
  • Email address
  • Telephone or mobile number
  • Mailing address
  • Property address
  • Property details
  • Property condition
  • Ownership information
  • Preferred contact method
  • Appointment information
  • Information included in messages or form submissions
  • Information related to your property-selling goals
  • Information necessary to evaluate a potential property purchase
  • SMS consent preferences
  • Marketing communication preferences

2.2 Property Information

When you request a cash offer or property evaluation, we may collect:

  • Property address
  • Property type
  • Number of bedrooms and bathrooms
  • Property size
  • Property condition
  • Repair needs
  • Occupancy status
  • Mortgage or lien information
  • Ownership status
  • Desired selling timeline
  • Asking price or expected value
  • Photographs or documents you voluntarily provide
  • Other information relevant to evaluating the property

2.3 Communication Information

We may collect and retain information about your communications with us, including:

  • Emails
  • Text messages
  • Telephone call details
  • Voicemails
  • Appointment requests
  • Customer-support inquiries
  • Responses to property-related questions
  • Communication dates and times
  • Opt-in and opt-out requests

 

Where permitted by law, telephone calls may be monitored or recorded for quality assurance, training, security, or documentation purposes. Appropriate notice will be provided where required.

2.4Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Date and time of visits
  • Click activity
  • General geographic location
  • Website interaction data
  • Cookie and analytics identifiers

 

This information helps us understand website performance, improve user experience, maintain security, and evaluate marketing effectiveness.

3. How We Collect Information

We may collect information through:

  • Website contact forms
  • Cash-offer request forms
  • Appointment-booking forms
  • Property inquiry forms
  • Landing pages
  • Popups
  • Multi-step forms
  • Text-message conversations
  • Email communications
  • Telephone calls
  • Customer-support interactions
  • Website cookies
  • Analytics tools
  • Advertising platforms
  • Customer relationship management systems
  • Information you voluntarily provide directly to our team

4. How We Use Your Information

We may use personal information for the following purposes:

 

  • Responding to property inquiries
  • Reviewing property information
  • Evaluating whether we may be interested in purchasing a property
  • Preparing or discussing a potential cash offer
  • Scheduling appointments or property visits
  • Sending appointment reminders
  • Requesting additional property details
  • Providing updates about an inquiry or offer
  • Communicating with property owners
  • Providing customer support
  • Managing leads and customer relationships
  • Maintaining records of consent and communication preferences
  • Improving our website, services, and communication processes
  • Preventing fraud, abuse, or unauthorized activity
  • Complying with legal, regulatory, tax, or contractual obligations
  • Protecting our rights, property, and business operations
  • Sending marketing communications when separately authorized
  • Measuring website and advertising performance

 

We will use your information only for purposes that are reasonably related to your interaction with us, your request, or our legitimate business operations.

5. SMS and Text Messaging Privacy

5.1 SMS Program Operator

The Sisters Who Buy Houses SMS Program is operated by M & N Homes, LLC, doing business as Sisters Who Buy Houses.

5.2 How SMS Consent Is Obtained

You may voluntarily consent to receive text messages by selecting an unchecked SMS consent checkbox on a website form or through another clear opt-in method.

The SMS consent checkbox is not preselected.

You are not required to consent to text messaging to:

  • Submit a property inquiry
  • Request a cash offer
  • Schedule an appointment
  • Sell a property
  • Use our services

5.3 Types of SMS Messages

When you consent to service-related or non-marketing messages, we may send texts concerning:

  • Property-inquiry confirmations
  • Requests for additional property information
  • Appointment scheduling
  • Appointment confirmations
  • Appointment reminders
  • Property evaluation updates
  • Cash-offer updates
  • Customer-support messages
  • Responses to questions
  • Other communications directly related to your request

 

Marketing or promotional text messages will be sent only when you have separately and expressly consented to receive that category of communication.

5.4 Message Frequency

Message frequency varies based on:

  • Your property inquiry
  • Your appointment activity
  • Your interaction with our team
  • Your communication preferences
  • The status of a potential property transaction

 

You may receive recurring messages while your inquiry, appointment, offer request, or requested service remains active.

5.5 Message and Data Rates

Message and data rates may apply according to your mobile service plan.

Sisters Who Buy Houses is not responsible for charges imposed by your wireless carrier.

5.6 SMS Opt-Out

You may opt out of text messages at any time by replying:

5.6.1 STOP

You may also use other recognized opt-out terms where supported, including:

  • CANCEL
  • END
  • QUIT
  • UNSUBSCRIBE

After opting out, you may receive one final confirmation message. We will not send additional messages under that SMS program unless you provide new consent or initiate another conversation.

5.7 SMS Help

For assistance, reply:

5.7.1 HELP

You may also contact us at:

Phone: (502) 273-0000
Email: sisterswhobuyhouses@gmail.com

5.8 Mobile Information Protection

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information sharing with subcontractors and service providers in support of services, such as customer service, CRM management, website operation, analytics, security, or text-message delivery, is permitted only when reasonably necessary to provide those services.

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing or promotional purposes.

Mobile telephone numbers and SMS consent records will not be:

  • Sold
  • Rented
  • Licensed
  • Exchanged
  • Transferred for independent marketing
  • Shared with unrelated third parties for promotional use

 

SMS consent is specific to Sisters Who Buy Houses and is not transferable to another business.

6. Email and Telephone Communications

When you provide an email address or telephone number, we may contact you regarding:

  • Your property inquiry
  • A requested cash offer
  • Appointment scheduling
  • Property questions
  • Service updates
  • Customer support
  • Follow-up requested by you

 

Marketing emails or promotional telephone communications will be sent only where permitted by law and according to your communication preferences.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly.

Unsubscribing from marketing communications does not prevent us from sending necessary service-related messages concerning an active inquiry or transaction.

7. How We Share Information

We do not sell personal information in exchange for money.

We may share limited information with service providers that perform services on our behalf, including:

  • Website hosting providers
  • Customer relationship management platforms
  • SMS and telecommunications providers
  • Email service providers
  • Appointment-scheduling providers
  • Analytics providers
  • Cybersecurity providers
  • Cloud-storage providers
  • Technical support providers
  • Professional advisors
  • Title, closing, legal, or transaction-support providers where relevant
  • Contractors assisting with property evaluation or business operations

 

These providers may access information only as reasonably necessary to perform services for M & N Homes, LLC.

They are not authorized to use mobile numbers, SMS opt-in data, or SMS consent for their own marketing or promotional purposes.

7.1 Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with a law, regulation, court order, subpoena, or legal process
  • Respond to a lawful government request
  • Protect the rights or property of M & N Homes, LLC
  • Prevent fraud, abuse, or security threats
  • Protect the safety of users, employees, customers, or the public
  • Enforce our Terms and Conditions
  • Establish, exercise, or defend legal claims

7.2 Business Transactions

If M & N Homes, LLC is involved in a merger, acquisition, reorganization, financing, asset sale, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

Any successor will be required to handle personal information consistently with this Privacy Policy and applicable legal requirements.

SMS opt-in data may not be used for unrelated marketing without valid consent.

8. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

  • Keep the website functioning
  • Remember user preferences
  • Improve website performance
  • Understand visitor behavior
  • Measure advertising results
  • Detect fraud or security issues
  • Analyze traffic sources
  • Improve forms and user experience

 

Cookies may be set by us or by approved service providers.

8.1 Types of Cookies

We may use:

8.1.1 Essential Cookies

These cookies support website security, form functionality, navigation, and core operations.

8.1.2 Analytics Cookies

These cookies help us understand how visitors use the website and which pages are most useful.

8.1.3 Functionality Cookies

These cookies remember preferences and improve website usability.

8.1.4 Advertising Cookies

These cookies may help measure advertising campaigns or display relevant advertising, where permitted.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Analytics and Advertising

We may use analytics or advertising services to understand website traffic and marketing performance.

These services may collect:

  • Device information
  • Browser information
  • IP address
  • Page visits
  • Clicks
  • Referring sources
  • Conversion activity
  • Cookie identifiers

 

We do not authorize analytics or advertising providers to use SMS consent data for their own marketing purposes.

Where required, visitors may be given options to manage non-essential cookies or advertising preferences.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to inquiries
  • Evaluate properties
  • Manage potential transactions
  • Maintain communication records
  • Document consent
  • Comply with legal obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Support legitimate business operations

 

Retention periods may vary based on:

  • The type of information
  • The purpose for which it was collected
  • Legal or contractual requirements
  • Whether an inquiry or transaction remains active
  • The need to maintain consent or opt-out records

 

SMS consent records may include:

  • Date and time of consent
  • Source form or page
  • Consent disclosure shown
  • Communication category selected
  • Telephone number
  • Opt-out date
  • Consent status

 

We may retain opt-out records to ensure that communication preferences are honored.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

 

Safeguards may include:

  • Secure website connections
  • Access controls
  • Password protections
  • Restricted system access
  • Security monitoring
  • Data backups
  • Vendor-management procedures
  • Employee or contractor confidentiality requirements

 

No website, transmission method, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

12. Your Privacy Choices

Depending on applicable law, you may have the right to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate information
  • Deletion of certain information
  • Restriction of certain processing
  • Information about how your information is used
  • Withdrawal of consent
  • Opt-out from marketing communications
  • A copy of certain information
  • Confirmation of whether we process your information

 

To submit a privacy request, contact us using the information at the end of this Policy.

We may need to verify your identity before completing a request.

Certain information may be retained where required for legal, security, fraud-prevention, transaction, or recordkeeping purposes.

13. Communication Preferences

You may update your communication preferences at any time.

13.1 Text Messages

Reply STOP to opt out or HELP for assistance.

13.2 Marketing Emails

Use the unsubscribe link included in the email or contact us directly.

13.3 Telephone Communications

Tell our team that you do not wish to receive promotional calls.

We will make reasonable efforts to process communication preference requests promptly.

14. Do Not Track Signals

Some browsers provide “Do Not Track” signals.

Because there is no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track request.

You may manage cookies and tracking technologies through your browser or device settings.

15. Children’s Privacy

Our website and services are intended for adults.

We do not knowingly collect personal information from children under 13.

You must be at least 18 years old to submit a property inquiry or request services involving the sale of real estate.

If we learn that personal information from a child was collected without appropriate authorization, we will take reasonable steps to delete it.

16. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, maps, or external services.

We are not responsible for the privacy practices, security, content, or data-handling practices of third parties.

Review the privacy policy of each third-party website before providing personal information.

17. Information Submitted About Another Person

You should not submit another person’s telephone number, email address, property information, or other personal information without authorization.

By submitting information about another person, you represent that you have permission to provide it and authorize us to use it for the stated purpose.

18. State-Specific Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law and whether it applies to our business, those rights may include:

  • The right to know what categories of information are collected
  • The right to request access
  • The right to request correction
  • The right to request deletion
  • The right to opt out of certain data uses
  • The right to appeal a denied request
  • The right not to receive discriminatory treatment for exercising privacy rights

 

To exercise an applicable right, contact us using the details below.

We will respond in accordance with applicable law.

19. International Visitors

Our website and services are primarily intended for users in the United States.

If you access the website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services
  • Website updates
  • New communication methods
  • Legal or regulatory requirements
  • Security practices
  • Business-operation changes

 

The updated version will be posted on this page with a revised “Last Updated” date.

Where required by law, we may provide additional notice or obtain new consent for material changes.

21. Contact Us

For questions about this Privacy Policy, your personal information, or your communication preferences, contact:

Sisters Who Buy Houses
Operated by M & N Homes, LLC

Address: 3131 South Second St., Suite 230 Louisville, KY 40208

Phone: (502) 273-0000

Email: sisterswhobuyhouses@gmail.com

Real Customer Experiences

Rubel hossen profile picture
Rubel hossen
3 months ago
⭐⭐⭐⭐⭐
I had a fantastic experience working with Sisters Who Buy Houses. From the very beginning, they were professional, honest, and incredibly easy to communicate with. They made the entire process smooth and stress-free, always keeping me informed and answering all my questions quickly.
Katherine Roberts profile picture
Katherine Roberts
3 months ago
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
Ausi Transport profile picture
Ausi Transport
6 months ago
Very thoughtful and extremely knowledgeable. Although we wound up buying out of the state, she was very helpful and available for any concern we may have. Highly recommended.
Annie Furg profile picture
Annie Furg
12 months ago
Our mother needed to sell her Louisville, Kentucky, house - in need of significant repair & renovation - from her current home in Florida. We had many as-is, cash-offer companies come in to make assessments & offers. Angus with Sisters Who Buy Houses was by far the most professional & earnest representative we met, & their offer was the highest & very reasonable. From day one through to closing - this team left no questions unanswered & our confidence in them grew with each passing day. All documentation was handled electronically from Kentucky to Florida & back again, including the use of a mobile notary. Everything Angus & team said would happen did happen, & their sincere dedication to client care was above & beyond expected. We put our trust in this company's hands & we could not be more thankful for having done so. Truly a blessing to have met & worked with Angus & Sisters Who Buy Houses.
Duayne Furgason profile picture
Duayne Furgason
12 months ago
I recently needed to sell my elderly Mother’s home in Louisville. It was not in very good condition and needed a lot of work. Angus and his team gave us a very good price for the home and were absolutely great to work with. They were extremely considerate and patient and went above board every step of the way in helping us though the sale. I would most strongly recommend Angus and The Sisters Who Buy Homes to anyone wanting to sell their property to a local company and work with real professionals in the Real estate Market .
Barry Meier profile picture
Barry Meier
1 year ago
Very good folks to work with
Shawn King profile picture
Shawn King
2 years ago
From start to finish Angus knocked this property out of the park. Really enjoyed working with him & The Sisters. Most of the paperwork was done on-line and it was very secure. I would recommend letting The sisters sell your property, they gave me a very fair deal, didn’t have to go back forth negotiating. Thank you so much for getting this house within 2-3 weeks time.